Flip the Media
A blog about the digital media revolution

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According to my Facebook News Feed, we are facing an agricultural crisis: I have more than 20 friends whose FarmVille crops need fertilizer. However, since FarmVille’s debut last June, the popular Facebook application has done more than flood my feed with farm-related requests. It has enabled its creator, Zynga, to reportedly rake in more than $200 million in 2009. But how can such revenues be possible if social gaming is supposed to be free? The answer lies in the sale of virtual goods and the games’ use of compulsion loops.

In social games, users are encouraged to enhance their farms or strengthen their mafias through the purchase of virtual goods. These can include fanciful structures (Ferris wheels), seasonal items (mistletoe-shooters) or tools (tractors) that enrich gameplay. Such goods allow users to customize their profiles, advance more quickly in the game or “keep up” with other players. In short, virtual goods are a graphic extension of common user behaviors such as self-expression or competitiveness.

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When people from different cultures collaborate, there are often communication problems, which can be exacerbated when using online platforms. A working knowledge of how different societies use context to convey meaning can help avoid misinterpretations and confusion.

Anthropologist Edward Hall refers to high context and low context communication to indicate how much speakers rely on things other than words to convey meaning. High context societies place more value than low context societies on how something is said rather than what words are used. Many online platforms rely on low context communication; it’s important to keep this in mind when using these tools to share information with a global audience.

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As go-to sources for innovative content, amateur bloggers have been teaching mainstream media professionals some new tricks. Once considered the sideshow of journalism, blogging has taken the center ring. Even traditional media outlets have joined the fray, bolstering blogging’s reputation. But for amateur bloggers not writing for a trusted brand, establishing a trustworthy reputation remains important. For Justin Carder of Capitol Hill Seattle, consistency is key: “You do the same good stuff day in and day out for long enough, and you become trustworthy. It’s a function of effort as much as anything.”

In addition, here are five tips for gaining your audience’s trust, and writing like a pro—even if you aren’t one:

1. State your credentials: When positioning yourself as a blogger, you must inform your audience of your qualifications. Credentials inspire confidence, and the term does not exclusively apply to professional degrees. For instance, if a blogger is an experienced ballet instructor and writes about ballet’s emotional benefits, her opinion has merit, even though she is not a licensed behavioral professional.

2. Write what you know: When you write about subjects you have in-depth knowledge about, your insights are richer and more authentic than when writing about a topic requiring extensive research. “Because I care about what I write, I can help my audience by making useful suggestions, interesting observations or just making them chuckle a little at what happens to me,” explains Candy Martin, author of the Seattle P-I reader blog Mother of Style.

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